[Resolved]  HDFC Bank — Prepaid Forex Card

I made a purchase for $170.10 AUD on the 9th of July.
The merchant canceled the order on the 10th of July due to the item not being in stock. A refund was initiated by the merchant and the amount was supposed to be put back into my forex card in 3-5 days.
I contacted the merchant and they notified me that they have reversed the transaction on their end.
It is the 2nd of August and the amount is still "PENDING" in the forex card statement.
I request the bank to please look into the matter and make the funds available.
Date Time 09-Jul-2022 11:48:58
Card Number **** **** **** 9757
Transaction Status Pending
Reference Number [protected]CBAS2I[protected]