HDFC Bank — Processing Fee Refund

Team,

I had applied for the home loan in HDFC bank which is in Karnataka Bangalore yelchanahalli Branch. Home loan assistant SHIVA and his number [protected]. he had done all the procedure for the loan and he charged 5800/- as a processing fees. After 45 days of documents submitted for the loan he asked for the some more documents which is not with us and the procedure cancelled. And again after 3 months same guy called me and told no need of that documents i will sanction the loan for you but again need to pay the processing fees of 3800.
Total 9600 he collected and he started not to pick the call and not to respond for the message.

Its been more that 10 months daily i keep on calling just refund the processing fees after dedication the charges.

Loan processing charges is 5800 but he collected 9600 and not responding for the call.

He is HDFC employee