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HDFC Bank — Refund initiated from amazon but not received

I have ordered two products on 20 sept 2021 of amount Rs 1399 and Rs 595
They have initiated the amount on 27 sept 2021 and 28 september 2021

But i didnt received the amount
They have given their refund reference number, both the product have same refund reference number

Refund Reference number -

TRLUC9WL0000KTOSMBYR

Please resolve my issue and please refund my amount
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