HDFC Bank — Refund not received, Initiated by Amazon

Address:Shankar Nagar Bilaspur Chhattisgarh
Website:Amazon

My name is Anjali Yadav and I had ordered ILLI LANDON TOP Of RS 599 in Amazon on 19th sep and after 21st sep I return this order due to some personal reason. And on 28th sep Amazon Initiated the amount to my card but I still didn't get the money Amazon send this Reference Number- SJDXMW5T0000KSGM5EQB and told me to fill charge dispute form but HDFC Bank doesn't have such policy. So kindly respond to such Complain Its very urgent.
My card Number is- [protected]
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2021
HDFC Bank Customer Care's response
Dear Customer,

We request you to share your bank account statement on [protected]@hdfcbank.com for further investigation.

-Zubin
HDFC Bank Customer Assistance
Nov 14, 2021
Updated by Anjalishinu
Issue not resolved yet kindly provide the Proper mail ID to raise complain
here id mentioned is [protected]@hdfcbank.com how can I DROP MAIL TO THIS ID kindly help
Complaint comments 

Comments

Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Anjalishinu's [Complaint's author] reply, Nov 9, 2021
Can you please help me with the reference number that I have to mention on https://bit.ly/2Lzhyn3 while sharing the complete concern
Anjalishinu's [Complaint's author] reply, Nov 14, 2021
Kindly provide reference number it is not visible it says TTprotected

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