HDFC Bank — Regarding Personal loan Application reference no is 30635694

Address:

Kolkata, West Bengal

Hello Sir, I am a Tata Consultancy Services Employee holding my salary account in HDFC bank. On 18th Nov, I applied for personal loan amounting 2.5lakhs for my marriage purpose. Till now HDFC is dragging my case by the verification department. Sorry to say but I am totally frustrated and irritated by the way this verification team is handling. I provided all the relevant documents that needed for a personal loan. the verification team came to verify to my house in the weekend without informing me and they asked some wrong person without asking my house owner and reported that owner did not indentify him. Atleast they should have informed me. I was not there as I went to market and some guy called me and he asked all the details. I answered and assumed that verification was done as I was not aware of the verification proceedure. After 3 days on asking the status I came to know that loan was rejected due to negative verification. On calling the same number just to ask how he can give negative as he himself went to wrong place I got the answer like "Kya Police Chor Ko Pakadne Jata He toh Kya Bolke Jata he" ... "Jo Mila Wohi Likha"..."Asey Hi Verification Hota he". So sir is this true that HDFC bank treat their customer as "CHOR/Thief". I belong to a reputed IT company and your bank is treating me in this manner. Again on request to Sales department yesterday reverification was done and verification was positive. I was there in my home as I was on sick leave. Today on enquiry I came to know that due to lack of office verification loan again got rejected. I don't know how they verified at office while I was on sick leave. And also no call came from their end. I don't know what's going on. Specially in Kolkata verification team thinks that they are some kind of CBI personnel dealing with fugitive/thief. I was having that trust factor on HDFC bank but now I have decided that this will be my 1st and last time I will never ever approach your bank for any thing as the result will be waste of my precious time that cannot be imagined and the tension I am carying in my head. Now I think that I should have approached some other bank for this. This is simply harassing your customer. Also I am having my HDFC bank salary account. What else these people expect from us. Who is going to repay my lost time. Your site says that withing 48hours preapproved personal loan. But I show the reality.People apply for personal loan because it's a speedy and faster way to get money and they must be having some problem thats why they are asking for loan. But here in my case verification team is playing. Writing all the crap in their report without even doing their job properly. It's quite a common sense that if I am not informed or called how can I provide my office verification. And they even don't try further once done means done. Let customer suffer. Requesting you to look into this matter and if possible take some action against this verification team. All my time got wasted and I dont know what to do next.This has been the real test of my patience. Thanks & Regards, Naba Pattanayak [protected]