[Resolved] HDFC Bank — Restore my credit limit | |||
Fraud of 50000happened to my credit card account on 7/92021. I have complained on registered toll free number within 15 mins of fraud happened.i also filled and mailed dispute form on same day as per HDFC credit card guidelines.i also got confirmation about refund of deductated amount on or before 14/09/2021 from hdfc credit card services. Than suddenly they turned back on 14/09/2021and asked me to give clearification weather the transaction was initiated from my side. I refuse there statement and i mailed again in details about how the fraud happened and transaction was not done from my side as well i never shared any credit card details or OTP password to anyone. I also fille FIRST INVESTIGATION REPORT AT PATAN A DIVISION YESTERDAY. As per my best knowledge as per RBI guidelines if we fill complaint about the any transaction fraud within 3 working days, bank has to refund money in full amount without any dispute so please do needful Was this information helpful? | |||
Oct 25, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Sep 19, 2021 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Anay HDFC Bank Customer Assistance | |||
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