HDFC Bank — RTN charges by bank

I have my salary account in HDFC bank they have charged me RTN charges after ill pay my pending loans is that legal why should i pay after pay my penalty chatges
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 15, 2022
HDFC Bank Customer Care's response
Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
Jul 16, 2022
Updated by vetriselvan.s
I have tried HDFC costumer care regarding to this RTN charges, they simply tells they transfer the call to the concerned department then the call disconnected automatically. is this new scram introduced by HDFC?
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