[Resolved] HDFC Bank — Session expired and money deducted

[Resolved] HDFC Bank — Session expired and money deducted

V vsh1 Oct 7, 2021 Oct 10, 2021 This thread was updated on Oct 10, 2021

Hi, I was purchasing from https://realwhey.in/ website and done payment of rs 3, 598.00 and session got expired in midway. Amount has been deducted from my account. Below are details of transaction My acc details are: Acc no: [protected] Branch:SANJEEV REDDY NAGAR Please look into this matter and refund the money which got deducted from my account. Was this information helpful? No (0) Yes (0)
Nov 10, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Oct 10, 2021 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience. We would like to inform you that, the referred transaction has been successfully processed at the Bank's end. In case the final status of the transaction is not known, we would request you to check with the merchant. It may take 2-3 working days for the payment settlement to happen at the merchant’s end. In case the refund / payment processing is not successful within 3 working days, we request you to share merchant confirmation, stating : 1. Non receipt of funds at their end 2. Amount received by them has been refunded to you. Please request merchant to share details of the beneficiary account to which the refund was processed and mode of the refund for us to take it up further. Please write to us at [protected]@hdfcbank.com for further assistance. -Zubin HDFC Bank Customer Assistance
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