HDFC Bank — Take money but account not open

Address:

shalivahana nagar

My wife submitted documents and cheque on 25th april they give welcome kit and atm(empty pass book..not any details in passbook) same day
but not received any msg and mail till 1st may and again she went to bank on 2nd may
they told its not saving bank account its 0 balance account adn take another 5 days ... but why take cheque(11000)

my wife Went 5 times in last 10 days With small baby
first time they not taken even photograph

we have postponed going to hometown in holidays for your worst bank account opening
worst branch(hdfc0004326) ..worst workers...What is the manager doing?

account holder name..basile chaithra
worst branch name-- MOOSARAMBAGH( HDFC0004326 ) DILSUKHNAGAR