HDFC Bank — Transaction failed but amount debited from my hdfc account

Dear HDFC Team,

I have paid an amount of Rs. 33778/- through HDFC net banking for Myntra Shopping on 08-Nov-2021. First time the transaction was failed but amount was deducted from my HDFC account.
I checked with Myntra and below are the comments from them.

Myntra Comment:
I regret to inform you that your order could not be processed due to a payment gateway issue and unfortunately, the money debited from your account towards payment of this order has also not been received by us.
Further, the same should have already been reversed by the payment gateway. Please get in touch with your bank for further assistance.

Kindly process my refund of Rs. 33778/- as soon as possible.

Let me know if you need any further detail.

Regards
Priyanka k
Was this information helpful?
No (0)
Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32729
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information