[Resolved]  HDFC Bank — Un-authorized deduction of money from account

Address:	Chennai, Tamil Nadu
Website:	www.hdfcbank.com/

I am holding a savings bank account with HDFC bank Ashok nagar branch Chennai since 2005 I had last invested in mutual funds through my HDFC bank in 2008 however on 23rd Sept 15 the bank had deducted INR 171 towards QMC snapshot of my bank statement attached for an account that i am not using for the last 7 years. Also i have never been charged the QMC for the last 7 years only this quarter Jul to Sept 15 i am being imposed the QMC charges and i was not intimated or informed that these charges are applicable. When i had called the bank call center they had advise me that the mutual funds department have debited the QMC and i was asked to contact the Mutual funds department. Upon contacting the Mutual funds department and spoke to them for 40 minutes they have advised that they are not authorized to make any debits without the instructions from the bank. However i believe that it is the responsibility of the Banks to ensure that any debit for such reasons are to be intimated to the customer. Request you to kindly look into the matter as i would like to know the reason for the unauthorized deducted from the bank account. Awaiting for a favorable solution Best regards Micheal anto