[Resolved] HDFC Bank — unable to recharge my hdfc fastag and can't reach customer care on the toll free number provided

Tummaln

from Delhi, Delhi

Address:	560016
Website:	www.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

Hi,
I have tried recharging my fastag online but could not succeed. Account status shows "credit freeze" and kyc as not ok. I have already submitted documents and have been using the same since november last year. I can't understand what happened and tried reaching the customer care on the number provided. The number is continuously busy. Please let me know of the alternate ways to contact or raise complaint.
Thanks,
Narayana

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May 26, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

HDFC Bank Customer Care's response Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

-Manoj
HDFC Bank Customer Assistance