HDFC Bank — Unauthorized charges, unethical behavior

Address:

Chennai, Tamil Nadu

On August 19th, I found that Rs. 900 is missing from my account. So I checked my account through online banking and found that it is for debit card yearly premium. I use to pay Rs.500 only for that. Upon discussing with Complaint centre(phone banking) they said that they revised charges and I'm not aware of that and didnt find any information about that earlier. Also, I've not received any SMS for deducting money from my account. I raised a ticket to cancel this card and refund my money. The support executive promised that they raised a ticket and will be resolved in 7 working days. After 7 days no changes occured in my account, so I called them again and they said that one of their executive called me and resolved the issue. WHICH NEVER HAPPENED NOR RECEIVED ANY CALL from their end. This time the support executive wants me to go their bank and wants to speak regarding this and they wont consider this issue again.