HDFC Bank — Unauthorized rounding off of credit card due amount

Address:

HDFC Bank Limited, Vasant Vihar Branch, Delhi, India

I am a HDFC Regalia Credit card customer.

On Feb 14 2023 I received my credit card E-statement stating amount to be Rs. 10605.
However, when i manually add the transaction amounts it adds up to Rs. 10604.52. And there are no additional charges/ taxes that are applicable.

I immediately informed to customerservices.[protected]@hdfcbank.com. They informed me that they have rounded of the total amount. (Email copy attached)

I requested them that there is no such T&C that binds me pay any round off amount in one month in advance to the credit card provider. I requested them to correct the shown Due Amount without rounding off as i am not paying the bill in cash.

However, Ms. Kaushalya K (Customer Service Officer/ HDFC Bank) sent me copy pasted their earlier reply. (copy of email attached)

My issue still has not been resolved and further aggravating my experience, my this month's Credit E-Statement (March 2023) is again received with rounded off Total amount Due.

Thus, in view of above I once again HDFC to correct this error in all of my credit card statements. I have never consented to pay any amount big or small in advance to HDFC credit card services.