[Resolved]  HDFC Bank — Unethical behaviour

Address:HDFC Home Loans , Anna Nagar

On 2010 my Ex-Husband took a home loans in HDFC by using my Income . All the property and everything belongs to him but the loan alone giving based on my income. In bank they made me as a borrower and him as a co borrower. After a year we got separated legally due to personal issues.

It been more than 2 year I'm following with bank to get me relived from this loan. After so many struggle I managed to bring my Ex- husband to bank but as they are getting emi regularly and they don't the loan to get moved to another bank they convinced him and set back. After that incident that person blocked my number and no response from his end and bank. I even registered complain to national housing bank. After that when checked with bank they are giving irresponsible answer like. They are not relieving me from that home loan. Now i don't have any responsible on that loan and moreover the property is not in my name. How can i be the responsible for that. Bank can take the home back if not bank has to take to concerned person. But in this case i received zero response from bank. They are only focused on money and they image. They are not even bothering about their customer even 1%.
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Nov 29, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2021
HDFC Bank Customer Care's response
Dear Customer,

We wish to inform you that, HDFC Bank Ltd. and HDFC Ltd. are two different entities. From the content of your e-mail, we understand that, your query/ concerns pertains to home loan applied/availed with HDFC Ltd. and not HDFC Bank Ltd. We request you to be in touch with HDFC Ltd. for resolution of your query/complaint through (URL / Link - https://bit.ly/3E0RAQj)

-Zubin
HDFC Bank Customer Assistance
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