HDFC Bank — Unknown charges and employee behaviour

Address:

Mumbai City, Maharashtra, 400069

My name is Rhythm Shah. The account opening form didn't say about charges for SMS Alerts and hence I opted for that and now, I was charged Rs 17.10 for SMS alerts and DC INTL POS TXN MARKUP+ST was also applied for Rs 27.47 when I only swiped once at a Local Restaurant in past 2 weeks. It was applied earlier too. I emailed HDFC asking if I can use the card at an international PoS as I was already in Australia and I received a reply saying I can use but when I did, the tranx was declined. I went at the home branch asking for the details and while I was waiting in the queue, the guy at the counter was accepting passbooks from people who just entered. When I asked that guy that we're in queue too, he gave ma an angry look and then when I asked about my queries, he was being rude and I was told 'why hassle for Rs 20-30'. It's the money we earn by working hard. I haven't heard any other bank charging for swiping debit cards. I know you guys have charges for swiping at petrol pump and such places but also a local restaurant? I'm not happy with HDFC services.