HDFC Bank — Unknown charges on Credit card names OFFUS and converted to smart emi with loan type OFF

HDFC Bank — Unknown charges on Credit card names OFFUS and converted to smart emi with loan type OFF

A Aishwarya5795 from Mangalore, Karnataka Nov 3, 2022 Nov 4, 2022 This thread was updated on Nov 4, 2022

My card was charged 4342.70 INR on Oct 26th which is converted to emi with the emi charges of 199 INR. This wasn't initiated by me. I got a email from termloans.creditcard.com saying there was emi on your card. I ignored thinking its scam unless I noticed this transaction on my credit card summary on net banking. I raised complain on Facebook even called them and they are just giving scripted answers and more over adamant that the transaction was made on amazon when the transaction is named OFFUS. I see this transaction is posted as OFFUS transaction and loan type is OFF which is really fishy. I checked online and noticed it's already a known issue with hdfc credit card Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 4, 2022

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details, the last four digits of your credit card no., and details of the charges for us to help you with the solution.

-Varun
HDFC Bank Customer Assistance