HDFC Bank — Unnecessary Money deduction

Address:

Kolkata, West Bengal

I had an unsuccessful fund transfer through IMPS by net banking on 13th March. But The amount got deducted, I got a message back also of the same, but till now I did not get The money back. The phone bankers are totally useless to help their customers by giving proper information, and a proper help, to launch a complaint. I need a proper investigation of the inconvenience and my money should be back to my account, as soon as possible.