HDFC Bank — Unprofessional Relationship Manager

My relationship manager is very unprofessional, over the past quarter she never bothered to call once. I have tried submitting call back request from her for a week straight multiple times, no response.

This one time I was in a real fix and needed help desperately, I raised multiple callback requests within a single day mentioning I desperately need help, she never bothered to callback. In the end I had to go through a lot of pain and talk to customer care, when enquired from them why my relationship manager never called, they said she is busy with client meetings.
Busy for a whole quarter?
Over that I have been promoted as imperial account but that's for name, my relationship manager is disgusting, unprofessional.