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HDFC Bank — UPI payment

I have been facing an issue while using online UPI payments such as google pay with a message saying contact your bank with error code YC. I have visited HDFC bank Porvorim Branch 3 times but their customer care is useless and haven't been able to resolve my issue since the last 1 year. Please please help me to solve this issue at the earliest
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Dear Customer

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the complete concern along with the necessary details for further assistance. Please mention reference number TW[protected] for us to promptly respond to you via e-mail.

Anay
HDFC Bank Customer Assistance
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