I was having a HDFC credit card and my card got expired. Meanwhile, my address got changed. I tried to update the address by visiting the branch. But they asked me to fill the address change form and drop it in dropbox along with the address proof.
Before my address got updated, they keep on sending the new card without discussing with me and all the times it got returned back. Just doing their jobs like dump goats.
I was waiting for my address to be updated. But no response from them. I tried to reach the CUSTOMER care, but IVRS never allowed me to reach any representative to discuss. When I enquired branch, they asked me to contact CUSTOMER care. But CUSTOMER care is just a ### IVRS.
Finally, I got frustrated to close the credit card account. I sent a mail to close the account. I asked them to close the smart pay linked with account.
Smart pay - Another worst thing.
There is no option to delete the smart in website. But there is option to add. They want me to send a postal letter to a branch to close smart pay. I think they live in 1980s.
So many mails are going between me and CUSTOMER care. But no one, not even one interested to call and discuss about the issue.
When I faced similar problem with ICICI, I just made a call and it all got fixed in ONE SINGLE CALL.
Just a poor service by HDFC. I never recommend anyone to go for HDFC, if you expect any service. Was this information helpful? | 
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