[Resolved] HDFC Bank — worst experience with hdfc bank - lower parel (mumbai) branch

NileshP

from Mumbai, Maharashtra

Address:

400013

Hi,

I shared my worst experience with hdfc ltd (Service centre : lower parel - mumbai)

Address:
B2-201, marathon innova, off ganpatrao kadam marg,
Opp peninsula corporate park
Lower parel, mumbai - 400013.

File handle person: mr. Prasad parasnis
Home loan executive: mr. Sarat panigrahi

I have applied for the home loan from hdfc ltd at lower parel (Mumbai) branch and got sanction letter. So i found property which is already approved with hdfc bank. I asked home loan executive sarat's can i do registration with this property?

Mr. Sarat told me to go ahead with registration and stamp duty process using the property master details copy that he sent me. I have paid around rs 4 lacs to property owner as a part payment and rs. 2 lacs for stamp duty and registration process as per bank employee (Sarat's) instruction. I handed over original documents to mr. Prasad and he said your loan will be disburse. He taken full one month period for home loan process and very cheap and disgusting treatment.

Mr. Prasad don't you have clear idea about which document required for funding any property...?

You should have asked these documents before property registration and stamp duty process. If it is not available, i would have not gone for property registration and stamp duty process.

How can you ask the customer to get new documents just before 1 day of loan disbursement..??

This is very unprofessional way to reject the home loan when customer has already done with property registration and stamp duty process. When i confirmed thrice with your people before proceeding to property registration.

You have wasted my time and money and that too just because of your careless attitude towards your customer. It is completely your fault.

How can hdfc appoint such an uneducated person on a position to play with customer's financial condition...?

Note :
- bank given me screen shot of hdfc property master details which is already property approved hdfc bank also they given me society noc form.
- bank taken home loan stamp duty amount before loan disbursement.

So i have no option that's why unfortunately i closed my loan account.

Regards,
Nilesh

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Jan 29, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2017

HDFC Bank Customer Care's response Dear Customer,

HDFC Ltd sanctions/disburses Home Loans. Please email [protected]@hdfc.com & they'll resolve your query at the earliest.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 29, 2017

HDFC Bank Customer Care's response Dear Nilesh,

Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

Regards,
Team HDFC Home Loans

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Comments

arunkumar ks

from Mumbai, Maharashtra

I came to know that my saving account has been debited for Rs. 118.00 on 18-Dec-17 towards ADHOC STMT CHGS INCL GST . I don’t remember going to any branch for requesting any statement. Kindly clarify why I have been debited with the above said amount or credit back that money to my account

Lovina Hodage

from Mumbai, Maharashtra

Hi,

Today I visited the HDFC bank branch at Kamala mills, Lower Parel to get some information about a call I received from the branch to get some information about my recent transaction on my account. I've been banking with HDFC Bank for more than 11 years and never felt the need to visit the branch whatsoever. I wanted to enquire if my salary account was changed to savings account as there was no salary since Sept'17 to Dec'17 and now I've joined other organisation who has been crediting my salary into the same account since Jan'18. Also there was a cheque deposited on the 12/03/17 for which i did not receive any SMS for clearing of amount. This was a personal transaction being made from by brother to my account to purchase a property.

The staff at this branch are so impartial and lazy to attend the customers query and feel the importance of attending their phone calls and checking their messages. The branch has a board hanging at the front desk for solving queries regarding Account details, cheque book request, statement request and other query. But the staff wants to save time for their leisure activities so they advice the customers to check their statement online for account details and to request for cheque book by calling some number on 18000... . The staff at this branch just kept me pushing from one counter to another as everyone just kept pushing their work on someone else and attending the VIP customers first. If that is the case i think you should not have customers opening salary /saving's account with you if you feel the need to differentiate between customers and their priority.

I could find my query online very well but as i was facing problem resetting my net banking password i had to visit the branch which i'd mentioned while speaking to the relevant staff.This was my first & last experience with the HDFC branch at lower parel. Pathetic staff members, no co-ordination, no manners.

Please suggest if i should close my account with you as my experience for getting less prioritised as you might have the need to attend your VIP customers.

Regards,
Mrs. Hodage