[Resolved]  HDFC Bank — Wrong and false commitments in regards to personal loan

With heavy dis-satisfaction and mentally harassed I am writing this mail to you.

I had applied for personal loan from your esteemed bank on 25th Jan 2016(via application number:[protected]. The same application was declined as it didn't met with internal criteria norms.

I checked with the representative via whom I had applied the loan, as per the status it was declined because of credit outstanding I had against my name as per CIBIL report. I asked can we have the BTE option over the same. The representative gave a positive nod and said he need to re-login the application form.

I believe if re-submission of application takes place a new ref id is messaged(This was the first mistake as I didn't receive any message).

I provided with all my card statements, card's front page, loan statements to the person on 2nd Feb 2016. I have been following the person but every-time I call I get a response that "its a forward case". I don't understand what a forward case is.

Whenever I call the executive he won't respond. Sir what I had been asking is "Is there any progress going on the BTE option or just fooling around me."

After so many followups I got a response from the executive that, I need to submit the checks and sign the BTE form. I did the same. But from that moment I haven't heard any updates. Whenever I called the executive I was getting a response that "Sir we are discussing". If you are discussing why did you took the checks...

Sir actually, I haven't thought of this sort of response from your side. But I am getting the same.

The name of executive from whom I took the application:

Nitin
Ph: [protected](Pune)


Sir, Kindly help me in this issue. I didn't expect this sort of response from an esteemed bank like yours.