HDFC Bank — Wrong information provided by Customer Care Executives twice | |||
An unauthorised transaction was done on my Credit Card on 29/05/2015 for which i have made complaint to the customer care executive and got my card blocked. It was told that send a mail to "cc.[protected]@hdfcbank.com" raising the dispute by filling the Card Holder Dispute Form. When i sent the mail, it was not delivered. Again i called Customer Care, it was told that the correct mail id is "cc.[protected]@hdfcbank.com". I again sent the mail & again the mail was not delivered. I am fed up with HDFC Bank Services as in the last 2 years, i have to follow up n number of times regarding various issues. I dont know what to do next. Each and every time they take 10-15 minutes hence further loss of call charges are there. Was this information helpful? | |||
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I would require few details in order to check this from my end. You may forward the email at [protected]@hdfcbank.com along with your card details, issue & contact details. Kindly mention ref ID- TTU[protected] in the subject line. Will revert to you on priority.
-Anay
HDFC Bank Customer Assistance