[Resolved] HDFC Bank — Being charged for TXN markup for no fault of mine

Saakshita Prabhakar

from Mumbai, Maharashtra

Address:

Gurgaon, Haryana, 122003

Why i have been charged in below txn without my notice. Could you please let me know at the earliest as to why this is being deducted and how I can get the money back. In the past one week, money has been deducted from my account (showing my debit card), then ive been charged debit card adjustment fees and the money deducted hasnt been returned.

1. DC INTL POS TXN MARKUP+ST[protected] charged 151.83.
2. DC INTL POS TXN MARKUP+ST[protected] charged 331.28.

I used to ignore but know it is costing me more money.

Regards,
Saakshita

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Jan 3, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2016

HDFC Bank Customer Care's response Dear Customer,

Request you to provide us your customer Id, charges details and registered contact details by writing from your registered email ID at [protected]@hdfcbank.com. Please mention Reference Id TTU03121612 in the subject line. Our concerned team will get back you.

-Bejoy
HDFC Bank Customer Assistance