[Resolved]  HDFC Bank — Credit card frauds

Address:

Chennai, Tamil Nadu

I have been using an HDFC card since 2009 I have used it for many transactions and paid them in full on correct time. It was during 2012 I have swiped my card many times and converted them to many EMI’s (6 EMI’s). As of Nov ’12 my total outstanding amount 1, 25, 700 which I have paid by Oct ’12 itself? Everything was going smooth till May ’13 suddenly I get a call from HDFC collection department stating that the amount which I have paid has been adjusted towards my Emi and I still have to pay 70K. I was shocked to hear this immediately I went to HDFC collections department in nungambakkam branch and contacted the manager (His highness Mr. Dispute Ayyanaar)> Where he explained to me that this is a issue to credit card team and amount which I have paid is correct only and remaining I need to pay of 8, 000 and asked me to contact customer care department and furthermore asked me to escalate it to “Dispute team”. When I contacted the customer care I had a chance to talk with some Abhishek (On conversing with Abhishek and His highness Mr. Dispute Ayyanaar I strongly believed that a Born lunatic stray dog is more cultured than these two) hence shouted at me like anything and said that Collection department folks will tell many lies to make you pay the amount and I should pay 70K with immediate effect and there is no such DISPUTE team present in the Customer care. On hearing which I immediately contacted His highness Mr. Dispute Ayyanaar he again yelled at me that Customer care team will never ever say like that and ordered to pay full amount of 70K I was shocked on hearing that and I asked last month you said just 8K. He again said I didn’t say anything like that. I escalated this issue as my as I can even to Aditya Puri but no use, I don’t know for what reason they are using Mailbox’s (I believe they have ruled the mailbox that if any complaints is received it should directly go to Trash) I am fed up using HDFC bank credit card and I suggest that please don’t believe in that fraudsters.