HDFC Bank Credit Cards — Amount debitted for Smart Pay Option Not Enrolled/Authorized

Address:

Ernakulam, Kerala

I have a HDFC Credit Card Issued to me in Jan 2014 and have not made a single Transaction using the same since Date.My Account was charged Rs 495 on Account of Enrolling for SmartPay for a mobile number which is not mine.My mobile number is [protected] whereas my account was enrolled for [protected].The thing is i have not enrolled for any smart pay /even made a online enrollment request.You can check the Card Usage History to confirm the same. This was done by the Customer Care Executives who without my permission enrolled for this and as a result I'm suffering now.I did not expect this from a reputed bank like HDFC.Had raised a dispute for the same. Dispute Ref No Customer Care:[protected], [protected](LATEST) Card No: [protected] Kindly ensure that this issue is being taken care of and the amount to my Account.I will not be paying the amount as a dispute has been raised for this.Please ensure that I'm not charged for the same and if my CIBIL Rating is affected I shall definitely go to Consumer Court and will go ahead cancel the card, and won't recommend this to any of my colleagues. Hoping that the seriousness is conveyed and prompt action will be taken at the earliest.