[Resolved]  HDFC Bank Ergo General Insurance — Complaint against HDFC Ergo - Credit card.

Address:

Haridwar, Uttarakhand

Dear Sir/Madam, I am using Credit card of HDFC bank since December’2013. The day before yesterday I’ve received a call from mobile no: [protected]. They said that I am from HDFC bank & we have an special offer for you. You have selected in our VIP customer out of 5 customers and you have to tell us you card no, DOB, expiry date & 7 digit no (written in backside of your card), I’ve asked that why should I share all of the above information to you. They replied – it’s a verification call to validate your offer, so I’ve given them. After that they have told an scheme to me that we will provide you an extra card, by using this card you will get 30% discount on every purchase, you will get shoes, wrist watch, holiday packages & two movie tickets etc. After listening all of the above offers I’ve asked them that I have to pay something to avail these offers. He said that total amount of Rs. 7850/- will be debited from your credit card. Then I’ve replied immediately to him that I’m not interested in your scheme & will not accept all of the above offers. He said that this amount is already deducted from your credit card & you will receive a message shortly & we will talk later & call was disconnected. After that I’ve received a message from mobile no: [protected] – “Your amount 7850/- has been debited your HDFC credit card 5242XXXXXXXX1976 thanks for using service.” Then I have called back to that number and asked for cancellation of this transaction & refused to avail these offer (I’ve told to him that you can’t give offer & deduct amount from a customer, without taking permission from him), he replied that there is no procedure to reverse/cancel the activation & you must have to pay this amount (it will appear in your monthly statement) or you must say that I am not interested in this scheme & I’ll bear all the cost from my pocket, now again I refused to take benefit of these offers. Then I’ve asked to talk to his senior (Mr. Neeraj Shukla) – He was telling me same thing & tried to convince me again. But I was not ready to accept their scheme. Now please help me, as I’m totally dis-satisfied with these type of service from HDFC ergo. Regards...Kush Mob:-[protected]