[Resolved]  HDFC Ergo General Insurance — Issue in settling the claim benefit as per Pay as You Drive Addon Cover

Hi,

This is Srikanth.SP from Hyderabad, Have taken the HDFC Ergo Insurance last year for my four wheeler with insurance policy Number# "[protected]". Now as the policy is nearing to the expiry dated 18th Dec'23, i requested for the refund said as per the policy and HDFC ergo requested for some information regarding vehicle and was sent. Inspite of taking every requested piece of information, now they are not responding to the mails when every piece of information i had given.

Here is what HDFC Ergo General Insurance says from their website on the addon Cover:

"This is now a reality with HDFC ERGO's Pay as You Drive – Kilometer Benefit Add-On cover.
Under this add-on cover, if you are driving less than 10, 000 kms a year, you can claim benefit up to 25% of the basic own-damage premium at the end of the policy year. Even if your car usage is beyond 10, 000 kms, you will not be charged extra while enjoying the comprehensive coverage of your existing private car insurance. When the policy expires, subject to providing distance travelled, you can claim the benefit even if you choose not to renew the policy with us. "

As my vehicle odometer is falling within this criteria i requested but after getting every piece of information as per their request, now they are not responding.

Please help me resolve this issue by taking necessary action for not adhering to the policies what they craft and ensure refunded asap.

Thanks & Regards,
Srikanth.SP
[protected]