[Resolved]  HDFC Bank — Mode of Payment Conversion

Address:

Kolkata, West Bengal

The agent Sourav Choudhury from HDFC Life New Alipore BranchKolkata sold me this policy 16436067 at premium of Rs. 25000 annually promisingthat from very next year that will be converted into monthly mode of payment.My policy premium date was on 21st November and since August 2014 I amfollowing him to convert my policy into monthly mode. He even took cancelledcheque and made me sign some forms on October2014 to convert this into monthlymode BUT all of a sudden i am hearing that this cannot be converted intomonthly mode as date is over. Kindly assist as this way they are just playing withtrust and money of the customers. Now agent is also stating that if I willclose down the policy No money will be refunded which I was not aware ofearlier. Hence wanted a solution even if the premium amount is more I do nothave any issue but I am unable to pay full amount in one shot. Also he enrolledme for a policy at 1500 per month in the month of August. Although he statedthat my policy will be e-generated and details will come in my email, I neverreceived any details for the same and no money is getting deducted from my bankaccount for said policy. Please help. I even tried to reach his manager bysending several SMS as he is not responding to my calls but to no avail.