HDFC Bank Personal Loan — incorrect information provided by agent while taking loan

Address:

Hyderabad, Andhra Pradesh

We took a personal loan from HDFC. We clearly asked the agent if there would be any additional cost if there is pre closure. Agent clearly said that there would be no charges at all. Today when we cleared the loan we were asked to pay charges for pre closure. When we said that their agent informed us that there will be no charges, we were asked to show proof. How silly is this? You should train your agents not to make false promises. Secondly, my sincere request to all customers who want to avail any kind of loan. If agent promises you something, please make sure that he gives it in writing. The executive of the personal loan nicely escaped by asking us written proof. Their agents are trained to make false promises so that we take the loan. And when the time comes these loan executives escape by asking us proofs. Contact: [protected]