HDFC Bank Standard Life — Payment not received on maturity

Address:

Mumbai City, Maharashtra

Had taken Policy No. 10264731 with HDFC Standard Life which matured on 17rth April 2015 and they were supposed to remit full maturity amount basis NAV of that date. I had intimated them 2 months before that I want full redemption and they agreed. Later they claimed some annuity form is also required and dilly dallied and finally released the funds in June at the lower NAV of that date . Loss : About INR 14000. They do not reposnd and have not even sent the final account statement