[Resolved]  Healthkart — amount not refunded for product purchased a month ago

Address:Sector14, Gurugram, Haryana, Gurgaon, Haryana, 122001

I bought a product from healthkart. The product was in open state and hence i asked to return the product and get a refund of the amount. The company initiated the return, the package was picked up, but as per healthkart, the package is not delivered to them even after 15 days. The package was to be shipped from noida to hyderabad and the shipment was arranged by healthkart. They have stopped responding to my emails. Every time i call them they ask for 48 working hours and never get back. Its a fraud company who is selling fake/open packages/products and when asked for return does not entertain customers. My money is stuck with them for over a month now and they do not intend to return it back to me.
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May 10, 2019
Complaint marked as Resolved 
HealthKart customer support has been notified about the posted complaint.
Apr 09, 2019
Updated by VishalThakur21
The order number for the prduct is- HKM[protected]
Verified Support
Apr 09, 2019
HealthKart Customer Care's response
Dear Vishal,

Greetings from Healthkart.

We sincerely regret the inconvenience caused. We would request you to please share your order details with us so that we can assist you better.

For any further assistance, please feel free to contact us at[protected] or write to us at [protected]@healthkart.com (Monday to Saturday from 10 AM to 7 PM).

Assuring you of our best service always.

Thank You
Stay healthy
Team Healthkart!
Apr 09, 2019
Updated by VishalThakur21
I had already given the order details in the comments.
The order number for the prduct is- HKM[protected]
As stated earlier, I have made multiple calls and written multiple emails on the given contacts, but of no use
Complaint comments 

Comments

I want cancel the order but can't because it's saying order shipped.. I tried to many times to help line no but no one replied and i want cancel it.
My name Raghavendra Nagesh shejwadakar
[protected] please solve me
This is not good for company that we can't cancel the order .we are consumer we can cancel any time..it's our right to do

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