[Resolved] Healthkart — Complete order not delivered and bill amount reflected wrongly

Khushbu Bhatia

from Jaipur, Rajasthan

Address:	Mumbai City, Maharashtra, 400059
Website:	www.healthkart.com

I have placed order for 4 herbalife mango shake at healthkart site. two afresh and 2 protien bottles. first time i have ordered where i have not got proper services. i have got delivery partially that is also not complete delivery. my two mango shakes are pending and they have just adjusted the bill as that was never ordered before. pathethic experience.. i would never like to recommend to my friends and family. Please get the proper delivery asap to avoid further escalation. order id HKD[protected] Khushbu Bhatia [protected]

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Jan 15, 2016

Complaint marked as Resolved

Dear Healthkart Team, I would like to bring in your notice that your staff member Ms. DIVYA BOHRA is such an efficient staff who is not even understanding but believes in providing right solution to the client. I would really like to appreciate her efforts as she knows the genuineness of client and very much able to understand the client's situation. She is much better then other staff member of yours who just work like robots and dont even understand what clients wants to communicate. If there is some mistake even client paying the money, and your people are not bothered to listen or provide alternative solution. Divya is the one who has not only given me the fast resolution but also have given me the proper image about healthkart services... she knows how to retain and maintains client relationships. Good work Divya!! Thanks a ton..God Bless!! Kep up the Good work!! Thanks to your senior to whol helped to resolve the issue.. Regards, Khushbu

HealthKart customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2016

HealthKart Customer Care's response Dear Khushbu, Please accept our sincere apologies for the fluff. We do understand your disappointment and deeply regret the inconvenience caused to you. We need the snapshots of the outer packaging and the products received for further investigation, kindly share the same. We will take the next course of action as soon as we hear from you. Thank You Team Healthkart

Jan 06, 2016

Updated by Khushbu Bhatia Dear Team,

Hope you understand that no one keep snapshots of delivered product speically when you doing partial delivery.As we dont expect that such blunder will come in picture.. i have never had such bad experience with any other well known sites so never knew that we need to take snap shots...

Thanks for such teaching, , , b ut i dnt have it right now so please provide me the alternative solution.. and please understand that no one would spend time on fake follow ups for such cases.

Khushbu
[protected]

Verified Support

Jan 08, 2016

HealthKart Customer Care's response Dear Khushbu, As requested earlier to share snapshot on the multiple replies to resolve your concern. Once again request you the same. Thank You, Stay Healthy! Team Healthkart

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Comments

Khushbu Bhatia

from Jaipur, Rajasthan

Dear Healthkart Team,

I would like to bring in your notice that your staff member Ms. DIVYA BOHRA is such an efficient staff who is not even understanding but believes in providing right solution to the client. I would really like to appreciate her efforts as she knows the genuineness of client and very much able to understand the client's situation. She is much better then other staff member of yours who just work like robots and dont even understand what clients wants to communicate.

If there is some mistake even client paying the money, and your people are not bothered to listen or provide alternative solution. Divya is the one who has not only given me the fast resolution but also have given me the proper image about healthkart services...

she knows how to retain and maintains client relationships.

Good work Divya!!

Thanks a ton..God Bless!! Kep up the Good work!! Thanks to your senior to whol helped to resolve the issue..

Regards,
Khushbu