Healthkart — Order not Delivered and Indefinitely Delayed, Cancellation unavailable, Refund not processed

Address:

The Presidency Tower, Tower-B, 2nd Floor, 46/4, Mehrauli Rd opp. government girls college, Anamika Enclave, Sector 14, Gurugram, Haryana

I placed a Healthkart order HKD[protected] worth INR 6542.0 on 31/10/2023. The expected date of delivery of this order shipped via Delhivery (AWB:[protected] was 4/11/2023. The order was not delivered to me. The delivery date keeps getting pushed forward everytime it lapses and the order has not been delivered.

When I requested a cancellation and rightful refund of my prepaid amount back to the original payment source ([protected]@paytm), I was told to wait for 1-2 business days again. When I checked back in after the maximum waiting period, they said the same thing and still did NOT return my money.

Everytime I try to get a response I am told to wait 48 hours. In total, I have waited over a week. Moreover, the chat support is useless and keep lying about forwarding my issue to another team.

I want a cancellation of my order and rightful refund of my money to my bank account.