[Resolved] Healthkart — Return order HK[protected]

Ag0308

from Chennai, Tamil Nadu

Address:

Hyderabad, Andhra Pradesh

i have raised a return request for my protein powder, since it was sent without any importer information. Healthkart claims its authenticity guarantee but still got such product. I returned the product through Speed post and has been delivered to them. ( i asked them for a pick up since i am super busy with my work these days but they did not agree) Now after sending the product back i am not hearing any thing from them. I have sent them around 15 emails. Healthkart doesnt allow consumers to put product review. I have posted several reviews of the product but none of them was published which is seriously disturbing and misleading. This delay has costed me a lot apart from money but health wise, since i am not able to consume my desired dose of protein. I am seriously feeling harassed and cheated, Seeking help.

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Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2014

HealthKart Customer Care's response Dear Apoorva We sincerely apologize for the experience you had with us. We will share your feedback with the concerned department and it will surely be taken care in future. As discussed on call, we have initiated the refund for this order, which will get reflected in your bank account within 8-10 business days depending upon your bank. We have also credited the 315 reward points in your healthkart account for the courier charges incurred, you can redeem it in your next purchase with us. We value your association with us and thank you for all your support. Regards HEALTHKART