| Address: | 380007 |
| Website: | www.heenatours.in |
I had received an Email from Heena Tours representative mentioning very clearly the following:
"Tour is available for JK 3 – 27 June 2017. Group A. You can go ahead & issue flight tickets"
After I booked the tickets and went to pay the booking amount they mentioned that the tour has been cancelled due to lack of sufficient bookings and due to cancellations.
Since, I have already booked the flight tickets for 6 o[censored]s, I have no option but to follow their terms relating to change in type of food.
There should be strict law enforcement that would not allow travel agents to make such changes which leave the travellers with no choice but to follow the travel agent's offered choices only.
I have provided below the response received from the tour operator.
Dear Sir,
Please note we are fixed departure group tour operators, with our own Vegetarian Catering team. You will appreciate the price benefits, of Travelling in a group. At the same time there are some limitations in Group tours. The biggest one being not getting requisite numbers to operate the Group.
During the summer season, in the initial period we had good response, from clients, but as the Law and order situation kept deteriorating the people started cancelling their bookings, and all fresh bookings have come to a halt. So in this scenario we are sorry to inform you that we are not n a position to offer you a Fixed departure group tour with our own vegetarian catering on your desired dates.
In case you need a tailor made tour, where we can offer you a Innova, Hotel Reservation and Breakfast and Dinner provided by the Hotel, we can do the needful.
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