Heena Tours and Travels — Very bad response and bad tour in international

Address:

Thane, Maharashtra, 400602

Hi guys i am chirag from thane.
i booked my parents tickets for europe for 11 days tour. my parents have a age of 78 yrs. i had a talk and detailed conversation with Alpa mehta. she told me and convinced me about the tour.
i booked my parents tickets under her guidelines. when they left for the tour, from the day one their tour guide was missing and after a complaint by my parents and other tour peoples their they arranged a person who was not a tour guide but a person who was staying in europe to handle them. after three days of improper tour guide they called me back to india from europe to have a talk to alpa mehta and ask for a proper person. i tried to call alpa mehta in her parle office, she tried to ignore and never use to come on the phone as she was avoiding me. she tried to show me as if she was very busy. they also send food and other items with the passenger who travells from india as to reduce the cost of food as they have to buy it from outside the country. guys make it a note do not ever go through this travels outside india as their management is worse and the staff sitting in parle office is arrogant and bad. try any other international tour by seeing the reviews but dont try this travels.