Hero Cycles — Manufacturing defect in freewheel

Address:

Vadodara, Gujarat, 390007

I am Chirayu padhiar from baroda working as HR in MNC company, had puchased new hero sprint ultron 21gear, double disk breaks on 9-11-15 from Dlux Cycle at madanjanpa road opp- laal court, vadodara, number[protected]. at the time of final inspection of said cycle there is a problem with freewheel, when you peddled reverse the chain automatically lose down that time the service man said that it is normal problem and they just remove wheel and done something in free wheel and then it is start working normally but when i go back to home and just run for few minutes the same problem starts again... Now i want that company will replace these peace as it's the main part of cycle, and moreover we have not spent money to service the new damaged product. Hero is the no. 1 company in cycle so hope you will remain the good service provider for you product.. looking forward for your positive feedback..my contact details are as follow, Email id- [protected]@gmail.com, mobile no- [protected].