Hero Motocorp — Against service center staff

Address:

1/2, Sneh Ganga, Shankarseth Road, Hero T Junction, Swargate, Pune, Maharashtra - 411037.

I have placed my glamour bike for first servicing on 09/01/2022 in morning 8.55, first issue is service center opening timing is given i.e. 8.30 at morning but no any staff was available on the same time. next mr akash has attended me and collected my for service purpose at that time no any issue has placed by me, and akash has confirmed that bike will be released between 12-1 pm itself, but no any call or msg received from the company/service center to confirm about completion of servicing. unfortunately by 4.25 pm i have started to call numbers given on job card i.e. [protected] and [protected] both numbers are ringing multiple time but no one has responded to the call, several times the call on waiting but no any recall done from staff side, after all at 5.47 ( which is nearby closing time of service center) tele caller madam received the call and after asking the status of servicing of my bike she handover call to akash then also he said that he is not aware about the service status, and within a minute he said the bike is just completed and you can come to collect the same. when i asked him that no any call initiated from your side or while i am calling to given number on job cards no one is responding he said we didn't received a single call from your side, it was shocking for me. also at the time of collect bike i have asked name of employee who is handling tele calling, but he denied very rudely and left his place by over the situation to bill desk. the concern is only if these people handling further process then why should customer have to call, why they are not serving properly, also on the name of free service they charged me 510 rs. which is not free. yes there might be charges of oil changing which can applicable, but oil costing also not 510 rs per liter, even they made changes in my bikes clutch setting without any prior intimation, average all the worst experience that was, really disappointing . never recommend about lakshya wheel to any single contact of mine.