Hero Motocorp — Hero vida v1 pro. Im complaining about the dealership not providing the refund

Address:

Bangalore

I had booked hero vida v1 pro at Bangalore experience centre which belongs to RT Krishna Autos and I wanted to cancel the booking ID: SO23056497 since your dealership is unable to offer a registration service for a special number that adds up to 9. Please cancel this booking and process the refund immediately.

I spoke with Rohit B L, a member of your staff, and he did not inform me up front that this was not possible; he only revealed it to me after I had paid. He spoke to me in a nasty and haughty manner. This completely altered how I interacted with Vida. I would never recommend Vida V1 to any of my L family or friends.

I had requested toCANCEL this booking and process the refund immediately.

The booking has been cancelled but no refund issued and the status is not traceable online.

Order Details:
V1 PRO
Booking ID: SO23056497
Order Tota: ₹1, 50, 171.90