Hero Motocorp — New bought scooty complaint

Address:	New Delhi, Delhi, 110023
Website:	Consumercomplaints.in

I bought a new scooty hero mystro from khanna automobiles, B-6/16, shopping centre, safdarjung enclave, phone no.[protected]/27, given on bill and kukreja automobiles shop no. 29, janta furniture market munirka, phone no.[protected], [protected] on 7th jan 2016 on the same date they committed to provide the scooty with full accessories at ₹ 60500. On 10th jan when i took the scooty from the showroom, the foot matt and seat cover was missing, then they said they will provide me on Tuesday. On 10th jan i also notices that the fuel tank cap given on the back side of the scooty was unable to open because the steal frame was not fitted good. Now i cannot fill my tank because of that miss fitting. And the steal accessories were not branded. My friend bought the same scooty and he got hero mystro's branded accessories and i got some remco named cheap brand. I also noticed that the key of the scooty was also defected when i flip the key and insert it from other side the scooty was unable to unlock, i used the second key that did the same but this time both the sides of the key was defected. After few missings the scooty got started, but the problem was not solved yet. Then i noticed that the side stand was missing too, i called them and they demanded for more money thn they promised. Then i went to the showroom on Tuesday on 12th jan 2016 they said that they dont have the foot matt and seat cover. I asked to set the steal frame correctly so that i can fill my tank. They send me to the workshop behind the showroom. The manager of the showroom asked for 15 min to fit the steal frame and to install the sidestand. I waited for more than 2 hours on the workshop. I scolded the maneger then he took action and did the job. When i used the side stand after he installed it i noticed that the side stand alert light was not working. I asked them why, they demamded for more money for the sensor. And said they are running out of stock and dont even know how much time it will take to get the sensors from hero because they r selling scootiy not providing sensors. They said they neen 2-3 months for the sensor because of the poor service of hero. The lock system where the key is not working was still the same. They oiled the key and after that the key worked but not properly then he promised that i have to done my 500 kms for that and he would do it on first service by hero. The matt and seat cover was still missing. I went home. On wednesday 13th jan 2016 i was going somewhere and the side indicator alert alarm suddenly stopped working and the dippen and the degital meter and the speedometer too. I stopped the scooty started again the self start was not working, the side indicator stopped working. After 50 to 60 kiks scooty gets started and when i complained about the problems the showroom owner was so rude on his behavior like i took the scooty for free. I mean how can so many problems can arrise on a new scooty which is too much expensive as compare to other branded scooties . I paid the full amount and after that i am facing so many problems and the rude manager who dont even know how to behave infront of a customer. This is lowering down the goodwill of the company hero and this is against the conusmer protection act. After all that happned i dont know what to do cause they dont even know how to treat customers. My name - akash gupta Contact no. [protected]