Hero Motocorp — Service Issue

Address:Jaipur, Rajasthan, 302020

Hi Team,
My previous request ID is[protected]
Thanks for your support. I have received the call from service center for sharing an issue on this and they have also taking the issue on this complain but still issue is not resolve just because of fault of service.
RL Motors has been completed the service on 12th May 2016 and as per previous report handover the bike to me, as I have already explain the previous problem (there is nothing is mention about the sound related issue because I have not lesion any sound of timing chain, chain sprocket or crank ) and I have also received the call from service center for discuss the issue, now the second day when I was going to my office after approx 15 KMS bolt of oil tank was removed from engine oil tank and engine oil tank was empty with in few seconds just because of bolt was not fixing properly at the time of service now bike is stop due to this issue, when I have checked, m seen that oil is not available into engine oil tank. I have running my bike manually to another service center and add the engine oil into oil tank and also call to service center (RL Motors) for the concern. The representative said, no issue sir please come into office we will check and resolve your issue.
Now again I was visited to RL Motors and they are asking again the amount for:
1. Solve the problem of smoke because of they wants to change valve of carburetor, approx. amount is INR 370/- because of these guys are not process my request on first day
2. Now also these guys are required INR 5000/- more for resolve the next issue just because of issue into crank of bike, now issue is appeared after service and due to careless on service and nut was removed just because of mistake of service center.
I have made the payment for changing of valve but not agree for the process of payment for crank repair just because of not is my fault on this.
Would request to you please, look into this and resolve the issue on urgent basis.
Thanking you,
Regards,
Shashi Sharma
+91-[protected]
Was this information helpful?
No (0)
Yes (0)
Hero MotoCorp customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Team,

Please update the status on this.

Regards,
Shashi Sharma

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hero MotoCorp
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    4%
    Complaints
    6254
    Pending
    0
    Resolved
    257
    Hero MotoCorp Phone
    +91 11 2614 2451
    +91 11 2614 4121
    Hero MotoCorp Address
    34, Community Centre, Basant Lok, Vasant Vihar, New Delhi, Delhi, India - 110057
    View all Hero MotoCorp contact information