[Resolved]  Hero Motocorp — Torturing my father (69Years) after over charging (Rs25000) and not delivering the vehicle from last 7 months

Address:

Ganjam, Odisha

Job card of our vehicle (Hero Pleasure) opened on 04.07.2014 with Job card No 7295 and they agreed to deliver on 30.07.2014. We asked to replace some parts in the vehicle. When we gave for the servicing we strictly asked them for the estimated cost for the same. They clearly informed that it will cost around Rs10000. So they took Rs4000 as an advance money for the repair cost with respect to the total cost. As we already informed them that we cant effort more money on the vehicle so when ever the cost increases, they should in form us. After a week we got a call from them and they informed that the cost may increase more 1000Rs. We told we are ok till Rs14000. They just dismantled our vehicle and put aside. They didn't deliver our vehicle by 30.07.2014 as for commitment. After repeated follow up they did not respond anything to us. They told that it is dismantled and parts are not available. Only some parts are available. On my October visit also they were not sure when they will delver my vehicle and they were not responding properly. So I strictly asked them to repair the parts that is available and returned our vehicle because previously the vehicle was in working condition so we can use it as it is. And they are just neglecting and not responding properly, so we thought we can repair with the help of some other service centre instead of waiting as they were not responding to us any more. Here also they committed that they will deliver in a week but later after on follow up they didn't respond again. As we are staying outside of Odisha and my parents cant follow up with them regularly (as they are senior citizen with age 69 ) they just tried to take the benefit out of that. They did not give the vehicle after that also.So we gave up and waited till they delivered the vehicle. Suddenly they called us on December and asked us to bring Rs25000 and take the vehicle. As they clearly know that we cannot effort more than Rs14000, they did not bother to inform us also. As they know we are staying outside and cannot reach immediately they are not giving our vehicle to my parents and not interested to talk with us over phone. Now they neither responding to us over phone or nor delivering the vehicle to us. If any of my relatives reaches there to receive the vehicle with the job card they are not delivering and asking us to come down, which is not possible at this time. Its almost 7Months the vehicle is with them. 1> How they estimated the cost so much wrongly in the initial stage and charged Rs4000 as advance? How they were so negligence in the calculating the approximate estimated cost? or any intention behind this? 2> When for the first time they feel that the cost may increase more Rs1000, at that time they informed us but why they didn't informed us later whe nt he cost raised to Rs25000? Is there any intention behind this? or they didn't feel that they should inform us when the customer is strictly told that cannot bear the cost more than Rs14000? 3> In my October visit when I told that returned the vehicle after assembled the dismantled pieces and fix only the available pieces, why they didn't do that? 4> Why they were committing multiple times with out any proper estimations as they don't know the calculations? 5> Although they know that my father is senior citizen and he cannot follow up with them, why they are not responding us over phone? 6> How can the servicing of a vehicle is Rs25000? And they were so much negligence in informing us? Its totally unfair that you will estimate for Rs10000 and suddenly ask the customer to come up with Rs25000 and take the vehicle. Currently they were behaving just nothing more than asking us that the vehicle is with them and you cannot do anything. Pay the amount as per they were asking and take the vehicle. As I know, Hero is a very well known branded company with respect to product and providing service, I expect here also they will do proper justice and help us. We are waiting for the reply and a call from Hero service as we already loosed patience for the same. I never ever had such type of worst experience with any brand. My contact number : [protected] Below are the more details and and I will also attached all corresponding documents. Vehicle details: Job Card Number :7295 Dated 04.07.2014 Vehicle number : OR 07 N 4316 vehicle : Pleasure Advanced receipt number :[protected]SPAY[protected] Service centre: LAKSMI MOTORS DHARAMNAGAR, 5TH LINE EXTENSION, NEAR SUDHIR HEART CLINIC BERHAMPUR ODISHA, 760002, CONTACT#[protected] AUTHORISED DEALER:Hero MotoCorp Ltd