Hewlett-Packard India — not honoring warranty

shylpa

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had purchased - Product descriptionHP Pavilion 15-n209tx Notebook PC (ENERGY STAR) Product number F6C49PA Serial number: 5CD4121R7V The F5 key came loose. The product is still under warranty, yet the service center is passing the responsibility on to the customer saying it has come out only because of mishandling. How is it possible that just the F5 key has been mishandled and that too a key on the keyboard that is least used? The service center has been very rude in their communications and I need HP to honor their warranty by solving the issue. This amounts to cheating by HP

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সৌত্রিক বন্দ্যোপাধ্যায়

This is the "quality" of modern CRM, which is just horrible. Now customer has money, but little trust. Previously, there was little money, but trust and good quality CRM, but it's all rubbish in the modern management (= horrendous) system.