Himachal Pradesh University — Digital Copy of my Transcripts not e-mailed

Address:

Hno-222, Ward No-9. Hospital Road, Dhalpur Teh. And Distt. Kullu

Respected Sir,
I am an alumni of HP University Shimla and graduated in the year 2011 with a bachelors degree in dental surgery. My university roll number is 14436 and registration number with the state dental council is 07-PDC-38.
On 25 Feb 2021, I personally visited the university and applied for my official transcripts to be sent to Comparative Education Services (CES) at University of Toronto (Canada) for credential evaluation.
I was promised by the university officials in the concerned section that they would send the physical copy of my official transcripts, along with a digital copy through e-mail.
After repeated follow up I was given the postal tracking number of my transcripts 12 days after I applied (on 9 March 2021). When I questioned the officials in the concerned section, about whether they had e-mailed the transcripts, I was told that they had already done so.But, a mail from the Comparative Education Services (CES) confirmed that they had not received the digital copy of my official transcripts through e-mail.
I have made repeated attempts to get in touch with the concerned officials and get my official transcripts e-mailed to CES, but I have not received any cooperation. On several occasions, I received excuses like the "controller of examinations" is responsible for e-mailing the transcripts. Ideally when such documents are communicated by HPU to other universities, the candidate/student should also be kept in Cc or Bcc so that there is no confusion.
Actually, Comparative Education Services (CES) at University of Toronto (Canada) is currently operating remotely because all their offices are closed due to the Covid-19 pandemic and are only accepting digital copies of transcripts through email.
It is humbly requested that the digital copy of my official transcripts be e-mailed to ces.[protected]@utoronto.ca
I have attached the receipt of my bank payment(for transcript) and communication with Comparative Education Services (CES) for reference. Your kind cooperation on the matter is highly solicited sir.