Himalaya Enterprises — I'm complaining about an order I placed using Himalaya app

On saturday 24th june, i placed an order for himalaya product of rs. 351.45 from their app and made the payment using paytm. The amount got deducted from my bank account and i even got confirmation sms from paytm for the order id - 570954 but i didn't got any confirmation from himalaya. I tried contacting them through email but didn't got any reply about my order. Now i have no idea whose mistake it is and where exactly my order is stuck. Please help me with this.
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Sir...I am govt doctor in Hindupur...my mom's has purchased some baby care goods from Hindupur Apollo...when I want to take some products replacement they are not taking back and asking for bill...but I am not able to find the bill so they are not taking back for replacement though iam a doctor ...

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    Himalaya Enterprises Phone
    +91 56 2281 1795
    Himalaya Enterprises Address
    46/90/F/3, Laxmi Nagar, Lohamandi, Agra, Uttar Pradesh, India - 282002
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