Hindustan Petroleum Corporation [HPCL] — Complaint against smriti gas, agency bhubaneswar-non supply of domestic cylinders after booking

Address:	Khordha, Odisha, 751018
Website:	www.hindustanpetroleum.com/contactusresult

Our HP Gas Consumer No. is 675193, at Smruti gas Agency - Near Forest Park, Bhubaneswar. We had made a booking on dated 05/09/2016 bearing booking reference no. 589698, which got cancelled from Dealer side in dated 10/09/2016. On enquiring they said that it was done automatically and for what reason we don't know.
And they said next time you make a booking and come next day to receive it. And based on our requirement and our work schedule we made a booking on 15/09/2016 bearing booking ref. no. 595957 and went to bring the gas at dealers end on 18/09/2016 as they had informed that it would be closed for Viswakarma Puja in between. But on 18th also they refused to deliver the gas in person after doing as they had said. Its been pretty harassing because we have to take time out for visiting Gas Agency and receive the gas and the agency would be behaving abruptly on the customers by auto cancelling the order, not providing Door delivery and also misbehaving with customers.
And moreover they are not receiving the calls so that people might enquire with them about availability. And abruptly rescheduling our need showing rude behaviour.
This agency should be black listed.
Name: Prakash Kumar Hati
Consumer No. 675193
Contact No. [protected]