Hindustan Petroleum Corporation [HPCL] — Engineer inspection for new connection

Address:	Mumbai City, Maharashtra, 400093
Website:	hindustanpetroleum.com

Hello
This is regarding a new connection request.

I filed a requested for a new hp gas connection on aug 8, 2016. This request was submitted at siddhivinayak gas agency, andheri east, mumbai. I did not need a stove as i already have a stove, which is merely 2 months old. Hence an engineer was to come to my place to inspect the stove before a new connection is allotted. And this engineer was to visit my place within 5 days.

After waiting for more than a week i called the agency multiple times yesterday before the inspection mechanic finally called me. He confirmed that he would visit my house between 10am to10.30am.

When he did not turn up i called him at 10.45am. What happened next is what completely left me disappointed.

I asked him when is he turning up and he completely blanked out on any appointment. On being reminded he said he will come by 11.30am. This was not cool because i have to go to work too. What peeved me more was when he said, "gas connection chahiye toh wait toh karna padega." (If you need a connection you will have to wait). Really now! I am paying for the connection. This is not charity on hp's part. I refuse to accept such trash as a consumer.

It did not end there. I waited till 11.30 am and he did not turn up. I called him again and he said he is leaving from wherever he was to come to my house.

By 12pm i lose my patience. He does not turn up. Unprofessional attitude is not tolerable.


I dont have the guys name as he never gave it. His number is [protected].