Hindustan Petroleum Corporation [HPCL] — Full sealed cylinder with empty gas!!! Complaint ticket no[protected]

[email protected]

Address:

673011

Dear hp gas management team,

I am k. subramanyam, consumer no 631787, i would like to bring to your notice that today morning i. e[protected] we found a full sealed cylinder with empty gas!!! we had received a full cylinder from rk gas agencies, calicut - kerala on 5-8-2016 and which was not used so far till date and kept it as buffer as we always keep as safer side to use when the old cylinder gets over. as part of the same today when try to replace it, the cylinder is wait less with sealed condition, this is a big surprise to see a cylinder like this for the first time, we had already raised a complaint through the help line no and the ticket no is 16148946. we had also informed local rk gas agencies team, and immediately the delivery boy has come and verified the same, and also they tried to replace with a new full cylinder with free of cost. i have not allowed to do so with the sealed and agreed to replace with actual empty cylinder.

However this case is very unique and a big surprise to everyone in my colony, ideally this could have happened in 2 ways according to us, 1. this can be a duplicate cylinder with seal and no gas while delivering, or 2 the cylinder was delivered with damage/leakage conditions.

We feel both are very dangerous to the people who are all depending this hp gas cylinder!!! and this is very serious issue according to us. if at all if something goes wrong... who is responsible???

Cylinder no b-22, 16.1- filling plant mangalore lpg plant.

Attached photos here for the same cylinder.

Note: i would like go for a case at consumer court if i am not satisfied with your resolution on the same as quickly as possible.

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Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.

Oct 22, 2016

Updated by [email protected] I am K. Subramanyam, Consumer no 631787, I would like to bring to your notice that today morning i.e[protected] we found a full sealed cylinder with empty GAS!!! we had received a full cylinder from RK GAS agencies, Calicut - Kerala on 5-8-2016 and which was not used so far till date and kept it as buffer as we always keep as safer side to use when the old cylinder gets over. As part of the same today when try to replace it, the cylinder is wait less with sealed condition, this is a big surprise to see a cylinder like this for the first time, we had already raised a complaint through the help line no and the ticket no is 16148946. We had also informed local RK Gas agencies team, and immediately the delivery boy has come and verified the same, and also they tried to replace with a new full cylinder with free of cost. I have not allowed to do so with the sealed and agreed to replace with actual empty cylinder.

However this case is very unique and a big surprise to everyone in my colony, ideally this could have happened in 2 ways according to us, 1. this can be a duplicate cylinder with seal and no gas while delivering, or 2 The cylinder was delivered with damage/leakage conditions.

We feel both are very dangerous to the people who are all depending this HP Gas cylinder!!! and this is very serious issue according to us. if at all if something goes wrong... who is responsible???

Cylinder No B-22, 16.1- Filling plant Mangalore LPG plant.

Attached photos here for the same cylinder.

Note: I would like go for a case at consumer court if I am not satisfied with your resolution on the same as quickly as possible.